Retail Policies
Wine Delivery Unless otherwise advised, Trandari Wines will endeavour to dispatch orders within 48 hours of confirmed payment receipt. In the unlikely event of an order being lost or damaged in transit, and subject to reasonable confirmation of this occurrence, replacement items will be dispatched according to our discretion. Trandari Wines will not accept liability for any loss or damage from items lost, stolen or damaged after delivery has taken place.
Refund Policy Trandari Wines stands by the quality of our wines. However, if you believe that the quality of the product you receive is not what was expected we will replace the item or refund your purchase at our discretion. Should this occur it will be your responsibility to return the item to our address at your cost in its original undamaged state.
Privacy Policy Maintaining the privacy of any personal details provided to us as a result of a purchase order is a requirement that we take very seriously. Requested customer details will only be used for the purpose of enabling your account and will not be made available to a third party for any other purpose. Credit card details, in particular, are not stored on our computer data bases and are processed securely using the facilities provided by recognised financial payment systems. Any credit card details on hard copy forms, such as those received through mail order requests, are destroyed following order completion.
Liquor Law Provisions Trandari Wines is committed to fulfilling its responsibilities associated with the requirements of holding a Producer/Wholesaler licence ( No: LIQW880010106). In particular, Trandari Wines will not knowingly allow the sale of any product containing alcohol to minors. By placing an order with Trandari Wines you confirm that you are at least 18 years of age. Remember, it is an offence to obtain liquor on behalf of a person under the age of 18 years, this includes purchasing the wines as a gift. If in doubt our couriers may request some form of ID with proof of age at the time of delivery.
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